Fees and charges
Some charges may come up occasionally, depending on your service type and individual circumstances.
Below is the full list of applicable fees so you can see what might apply to you. These updated rates come into effect from 1 July 2025.
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Contract Exit Fee No Exit Fee
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Card Payment Fee Varies
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Merchant Re-processing Fee $38.50
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Cheque Dishonour Fee $11.00
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Direct Debit Dishonour Fee $9.90
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Late Payment Fee $15.00
*Not applicable to all customers.
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Paper Bill Fee $4.00
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Special Reading Charges $62.16
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Meter Accuracy & Tests $605.00
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Urgent Meter Swap Request $330.00
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Wasted Field Visit Fee $86.00
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Account Establishment Fee* $38.50
*Not applicable to Lot Occupiers at the time of installation
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Same Day Connection $200.00
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Weekend Connection $528.00
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Disconnection (Business hours) $92.50
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Disconnection (all other times) $330.00
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Disconnection for Non-Payment $66.00
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Reconnection fee $49.01
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After-hours Reconnections $330.00
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Call out fee $59.95
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Historical Billing Information POA
All amounts include GST.
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Business Hour (Fee inc GST) | After Hours (Fee inc GST) | |
| Special Meter Read Fee – Manual | $62.16 | $62.16 |