Fees and charges
Some charges may come up occasionally, depending on your service type and individual circumstances.
Below is the full list of applicable fees so you can see what might apply to you. These updated rates come into effect from 1 July 2025.
To view the current charges as of 30 June 2025 click here
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Contract Exit Fee No Exit Fee
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Card Payment Fee Varies
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Merchant Re-processing Fee $38.50
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Cheque Dishonour Fee $11.00
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Direct Debit Dishonour Fee $9.90
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Late Payment Fee $15.00
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Paper Bill Fee $4.00
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Special Reading Charges $62.16
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Meter Accuracy & Tests $605.00
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Urgent Meter Swap Request $330.00
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Wasted Field Visit Fee $86.00
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Account Establishment Fee* $38.50
*Not applicable to Lot Occupiers at the time of installation
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Same Day Connection $200.00
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Weekend Connection $528.00
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Disconnection (Business hours) $92.50
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Disconnection (all other times) $330.00
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Disconnection for Non-Payment $66.00
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Reconnection fee $49.01
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After-hours Reconnections $330.00
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Call out fee $59.95
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Historical Billing Information POA
All amounts include GST.
Need help?
Visit our Help & Support Centre or give us a call on 1300 661 544 — we’re here to assist.