Contact Us

Need to get in touch with us? From billing queries to payment assistance, we’re here to help answer any questions you might have

Interpreter Services

General

For any enquiries regarding billing, payment assistance, concession applications, or any other questions, please get in touch via phone, email or mail.

Call: 1300 761 390

Email: support@supaenergy.au

Post: PO Box 429, South Melbourne VIC 3205

Head Office (Melbourne):

Suite 2, Level 4, 101 Moray Street, South Melbourne VIC 3205

Sydney Office:

Level 21, 233 Castlereagh Street, Sydney NSW 2000

Brisbane Office:

Level 38, 71 Eagle Street, Brisbane QLD, 4000

Moving Out?

To disconnect your SUPA Energy services, please click here to access your account and submit your account information. Once logged into My Account, you will need to complete and submit the move out form before your selected move out date. Upon receipt of your move out details, a final invoice will be generated. By submitting this form, you are requesting the disconnection of your services at your current address.

Emergencies – Call 000

If someone’s life is in danger, you can smell gas, there is a fire or other risk to yourself, your home or workplace, please call Emergency Services on 000 right away.

Faults – Find my Energy Distributor

For service disruptions, please contact your local energy distributor. They are listed on the top right-hand corner of your SUPA Energy invoice under the heading ‘Faults and Emergencies’, alongside their 24-hour contact number. You can also find your local energy distributor through the Australian Energy Regulator website.

If you need help finding your local energy distributer, please call us so we can help.

Complaints

If you have a complaint, you can raise it by emailing complaints@supaenergy.au.

You can also call us at 1300 761 390 or write us at SUPA Energy – Customer Complaints – PO Box 429, South Melbourne VIC 3205